YSK: When frustrated with a company, instead of telling the CSR "YOU did XYZ bad thing to me," say "COMPANY did XYZ bad thing to me."
from /r/YouShouldKnow
YSK: 会社に不満があるときは、CSRに「YOU did XYZ bad thing to me」と言うのではなく、「COMPANY did XYZ bad thing to me」と言いましょう。